The 7 second opportunity to make an impact…
Delivering an outstanding customer service requires an acute understanding of human needs and behaviours. This can only be achieved through careful observation and confident, intuitive selection of the appropriate response for the situation.
The key to embedding this culture in a Front of House Team is training and quality engagement, both to encourage and monitor standards for continuous improvement. This approach is backed up by our operational procedures which are second to none. Our Elect Team ensures only trained Front of House employees are deployed to cover absence as part of a robust, resourcing system.
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It’s all in the detail...
Optimising customer experience through personal interaction, flowers, scents, lighting and music enables us to achieve the correct ambiance. Ensuring that the journey from entry to exit is simply unforgettable.
Our methods include:
- Full evaluation of your organisation to establish requirements
- Quality engagement of staff
- High calibre recruitment using our unique model
- Bespoke training to accommodate the specifics of the service requirements
- Recommendations to optimise the clientele journey
- Career advancement opportunities
- Bespoke uniform design
- Ongoing management support for continuous improvement